If the B1G+ app on your Firestick or Fire TV is not working, video won’t play, sound is missing, or you’re seeing playback errors (buffering, freezing, crashing), try the following steps to fix the issue.
1. Uninstall and Reinstall the App
Go to Settings
Select Applications
Select Manage All Installed Applications
Choose the app and select Uninstall
Follow on-screen instructions
Reinstall by searching for the app under Find in the main menu, or use the Alexa/microphone button on your remote
Select the app, then choose Get or the Shopping Cart icon to download
👉 Note: You may need to verify your Amazon account when reinstalling apps.
2. Clear Cache and Data
Over time, cached data can slow down the Firestick or cause streaming problems.
Go to Settings
Select Applications
Select Manage Installed Applications
Choose the B1G+ app
Select Clear Cache and then Clear Data
3. Restart Your Device
After reinstalling or clearing the cache, restart your Firestick/Fire TV to refresh performance.
✅ These steps usually resolve most playback, login, or streaming issues. If the problem continues, you can also check Amazon’s Fire TV Help Center for more troubleshooting.
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