📱 In-App Subscriptions (Apple, Google, Roku, Amazon, Samsung)
If you see the message “To manage or cancel your subscription you need to access your account from the platform where purchase has been made” when attempting to cancel, it means your subscription was purchased through a third-party provider (in-app purchase) rather than directly on the B1G+ website.
You must cancel directly with the provider you used to subscribe:
- iOS Device: How to cancel your subscription on an Apple device | Contact Apple Support.
- Android Device: How to cancel your subscription on an Android device | Contact Google Support.
- Roku Device: How to cancel your subscription on a Roku-connected device | Contact Roku Support.
- Amazon Fire TV Device: Manage your Amazon App Store subscription | Contact Amazon Support.
- Samsung TV Device: How can I cancel the subscription? | Contact Samsung Support.
Important:
- You cannot cancel these subscriptions on the B1G+ website
- Deleting the app does not cancel your subscription
- Refunds or billing concerns must be handled by the provider
💻 Website Subscriptions (B1G+ Direct)
If you subscribed through www.bigtenplus.com, follow these steps:
- Sign in to your B1G+ account
- Go to My Account
- Select Purchases
- Choose your subscription
- Click Cancel Subscription
- Select a cancellation reason
- Click Cancel Subscription again to confirm
By clicking Cancel Subscription, you will stop auto-renewal and will not incur further charges. However, your access will continue until the end of your current billing cycle or until the subscription expires.
Note: We recommend canceling using a web browser on a desktop or a device without the app installed. Otherwise, you may be redirected back to the account page (loop), preventing you from completing the cancellation.
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