I Paid via iTunes / Apple but Can’t Access

If you paid, subscribed, purchased, or were charged through iTunes (Apple App Store) but still can’t access B1G+, or if your subscription isn’t being recognized and you’re being asked to subscribe again, here’s how to fix it:

Restore Your Purchase

1. Log out of the app.

2. Go to your Profile.

3. Tap Subscribe.

4. Scroll to the bottom and tap Restore Purchases.

Check Your Apple ID
Sometimes subscriptions are tied to a different Apple ID or email. Please confirm that you’re signed in with the same Apple ID you used to purchase your subscription. If you have multiple emails, check each one to see which is linked to your B1G+ account.

If the Issue Continues
Please contact us and include the following so we can investigate quickly:

1. A screenshot of your most recent iTunes receipt or purchase history. Here's how to find your iTunes receipt or purchase history.

2. A screenshot of the error message (from the app or website) you're seeing when trying to access your subscription.

3. The email address associated with your Big Ten Plus account.

Once we have this information, we’ll investigate and help you get back to streaming as quickly as possible!