Why Am I Unable to Log In?

Having trouble logging in?

If you can’t log in, sign in, or if your password isn’t working, follow these steps to reset and regain access to your B1G+ account. This will help if you see an error message, forgot your password, or are locked out of your account.

1. From the Home button, click on the Log In button and click on the Forgot Password? that is below the login box as shown below:
   
2. On the Request Password Reset page, type in your email address, then click REQUEST PASSWORD
   
3. Check your inbox for an email with the subject line "Your reset password request has been processed"
4. In the email, click the "Reset Password" button or the alternative link. This will redirect you to the homepage, where you can enter a new password.
   
5. Type in your password and click Save Password
   
6. You will then get this confirmation screen:
   
   
   

Once done, try logging in on the website again. You'll need to accept the Terms and Conditions to set up the new Cleeng account. More info on Cleeng, click here.

Please note, if you’re using Roku, passwords can’t be changed within the app. Update your password via the B1G+ website, preferably on a desktop browser.

✨ Email Updates: To update your email, simply reach out to our Support Team and they’ll be happy to assist you. Currently, password changes are not available directly within account settings.

Still can't log in?

If you’re still unable to log in or reset your password, try these troubleshooting steps and then try again:

For App Issues:

• Update the app and your device’s operating system.

• Log out of the app and log back in.

• Uninstall and reinstall the app. 

For Website Issues (Desktop/Mobile):

• Clear your browser’s cache and cookies.

• Log out of your account and log back in.

• Use a different browser or try incognito mode.

• Restart your internet connection.

• If possible, try accessing the site from another device.