Why Am I Unable to Log In?

Having login issues?

If you are receiving an error when attempting to log into the new B1G+.  Reset your password using the steps below, and upon completion, you will be able to log in and securely access your B1G+ account and subscription information.

1. From the Home button, click on the Log In button and click on the Forgot Password? that is below the login box as shown below:
   
2. On the Request Password Reset page, type in your email address, then click REQUEST PASSWORD
   
3. Check your inbox for an email with the subject line "Your reset password request has been processed"
4. On the email, click the button "Reset password" to be routed back to the website
   
5. Type in your password and click Save Password
   
6. You will then get this confirmation screen:
   
   
   

After this, you may now try logging in on the website again. Please note, you will be prompted to accept the Terms and Conditions of establishing the new Cleeng account. More information on Cleeng has been explained here—Who handles the subscription and payment processing for B1G+?