I Am Having an App Issue. What Should I Do?

If the app is not working, you’re having streaming, playback, or device issues, try these steps to fix the problem. Most app errors can be resolved by resetting your account, updating the app, or reinstalling it on your device.

Step 1: Reset Your Account Password

Sometimes login or app issues are tied to account access. Here's how to reset your password:

1. From the Home screen, tap Log In, then select Forgot Password?

2. On the Request Password Reset page, enter your email and tap REQUEST PASSWORD.

3. Check your inbox for an email with the subject line: "Your reset password request has been processed."

4. Open the email and click the Reset Password button to return to the website and set a new password.

Step 2: Troubleshooting If the Issue Persists

• Update the app and your device’s operating system.

• Log out of the app and log back in.

• Uninstall and reinstall the app from your app store.

📱 Device-Specific Troubleshooting

• Android Phones/Tablets

• iPhone or iPad

• Android TV

• Amazon Firestick / Fire TV

• Roku

Click on the relevant link above for full instructions based on your device.

✅ Check if Your Device is Supported

Make sure you’re using a supported device. Unsupported devices may cause playback or functionality issues.

👉 Click here to view the list of supported devices