Here are the recommended troubleshooting steps when you experience streaming issues:
Website troubleshooting:
- Try to log out and log back in.
- Clear the cache and cookies.
*Instructions are linked per device
3. Try incognito or private browsing.
*Instructions are linked per device
4. Relaunch your internet connection
5. Try using another device.
App troubleshooting:
Please perform the following steps:
- Uninstall the app
- Restart the device
- Reinstall the app
*Instructions are linked per device
If issue persists, please let us know along with these details:
- The device you are using (make and model)
- Are you on the app or website?
- If you are on the website, what browser are you using?
- Screenshot of the error message
- Other troubleshooting steps you have tried
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