I am having streaming issues. What should I do?

Here are the recommended troubleshooting steps when you experience streaming issues:

Website troubleshooting:

1) Try to log out and log back in.

2) Clear cache and cookies.*

         *Instructions are linked per device

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

3) Try incognito or private browsing.*

             *Instructions are linked per device

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari

4) Relaunch your internet connection

5) Try using another device.

App troubleshooting:

Uninstall the app > Restart the device > Re-install the app*

        *Instructions are linked per device

• Android Uninstallation
• Android Re-installation
• iOS Uninstallation
• iOS Re-installation
• ROKU - Remove a channel
• ROKU - Add a channel

If issue persists, please let us know along with these details: 

* The device you are using (make and model)
* Are you on the app or website?
* If you are on the website, what browser are you using?
* Screenshot of the error message
* Other troubleshooting steps you have tried