Why Am I Unable to Log In?

If you're having trouble signing in to your B1G+ account, resetting your password may help restore access.

 Follow the steps below to reset your password.

1. Visit the B1G+ Sign-In Page.
2. Click Forgot Password.
3. Enter your email address and select Send Me the Reset Link.
4. Check your inbox for an email with the subject line “Your reset password request has been processed.”
5. Open the email and click Reset Password or the alternative link provided.
6. Follow the on-screen prompts to create a new password.
7. Return to the sign-in page and log in using your new password.

Still can't log in?

If you’re still unable to log in or reset your password, try these troubleshooting steps and then try again:

For App Issues:

• Update the app and your device’s operating system.

• Log out of the app and log back in.

• Uninstall and reinstall the app. 

For Website Issues (Desktop/Mobile):

• Clear your browser’s cache and cookies.

• Log out of your account and log back in.

• Use a different browser or try incognito mode.

• Restart your internet connection.

• If possible, try accessing the site from another device.