I paid via iTunes, but I'm having issues with access. What do I do next?

We can help resolve this matter for you!

All we need are these 3 things:

1. A screenshot of your most recent receipt from iTunes or your iTunes purchase history
        > Here is an article that may help you locate your receipt or purchase history
2. A screenshot of the web or app error when trying to access your purchase
3. Your Big Ten Plus registered email address